Privacy Policy

Last updated: January 2025

1. Who We Are

Hub Car Share is a car rental / car share provider focused on airport and local rentals in Miami and Fort Lauderdale, Florida.

For privacy-related questions, contact us at:

• Email: info@hubcarshare.com
• Phone: +1 (754) 219-8300

2. Information We Collect

The information we collect depends on how you interact with us. It may include:

2.1. Identification & Contact Details

• Name and surname
• Email address
• Mobile and/or landline phone numbers
• Residential address and country
• Date of birth
• Preferred language

2.2. Driver & Rental Information

• Driver's license number, issuing country, and expiration date
• Copies or photographs of driver's license or ID (where permitted by law)
• Flight number and pickup/drop-off details
• Rental history, vehicle preferences, and booking notes
• Additional driver details (where allowed)

2.3. Payment & Billing Data

• Partial payment card details (card type, last 4 digits, expiration month and year)
• Billing address
• Payment transaction details (amounts, timestamps, status)

We use payment processors such as Stripe to handle card payments. We do not store your full payment card number or CVV on our own servers.

2.4. Communication Data (Including Twilio)

When you contact us or receive messages from us, we may collect:

• Message content and attachments (for example, SMS, WhatsApp, or email content)
• Phone numbers of sender and recipient
• Date, time, and delivery status of messages
• Call logs (time, duration, phone numbers) when you call our support lines

To deliver SMS, WhatsApp, and certain voice communications, we use Twilio and similar providers. Twilio processes your phone number, message content, and technical metadata solely to deliver our communications and maintain service reliability.

2.5. Technical & Usage Data

When you use the Site, we may automatically collect:

• IP address and approximate location (via IP-based geolocation)
• Device identifiers, browser type, operating system
• Pages visited, links clicked, and time spent on the Site
• Language and currency preferences
• Cookie identifiers and tracking technologies

We may use tools such as analytics and error monitoring to keep the service secure and improve performance.

3. How We Use Your Information

We use your information for the following purposes:

3.1. To Provide and Manage Rentals

• Create and manage bookings and Rental Agreements
• Verify your identity and driver eligibility
• Process payments and security deposits
• Provide customer support and assistance

3.2. To Communicate With You

Using email, phone, SMS, WhatsApp, and other channels (including Twilio-powered messaging), we:

• Send booking confirmations, changes, and cancellations
• Share pickup and return instructions
• Send safety notices and support messages
• Respond to your questions or requests

These service communications are necessary to perform the contract between you and Hub Car Share.

3.3. To Send Marketing & Remarketing Messages (With Consent)

With your consent, and where permitted by law, we may use your contact details (including email and phone number) to:

• Send promotional emails and SMS/WhatsApp messages
• Offer discount codes (for example, a 10% off code when you sign up or abandon a booking)
• Remind you about incomplete bookings or upcoming trips
• Share news, special offers, and updates about Hub Car Share

You can opt out of marketing at any time (see Section 8).

3.4. To Personalize Your Experience

We may use your data to:

• Remember your language and currency preferences
• Suggest relevant vehicles, locations, and offers
• Tailor website content and messages to your interests (for example, showing Spanish content if you visit from a Spanish-speaking country)

3.5. To Improve Our Services & Ensure Security

We analyze aggregated and pseudonymized data to:

• Monitor performance and usage of our Site
• Detect and prevent fraud, abuse, and security incidents
• Improve our systems, fleet planning, and user experience

3.6. To Comply With Legal Obligations

We may use your data as necessary to:

• Respond to law enforcement or regulatory requests
• Maintain records for tax, accounting, and reporting
• Enforce our Terms & Conditions and Rental Agreements

4. Legal Bases (Where Applicable)

For users in certain jurisdictions (e.g., the European Union, United Kingdom, or others with similar laws), we rely on the following legal bases:

• Contract: When processing is necessary to perform the rental contract or take steps at your request before entering into a contract.
• Legitimate Interests: For improving services, combating fraud, ensuring security, and using minimal necessary data for analytics and service communications.
• Consent: For optional marketing messages, certain cookies, and some international transfers where required.
• Legal Obligation: When required to comply with applicable laws or regulatory requests.

5. Cookies & Similar Technologies

We use cookies and similar technologies on the Site to:

• Keep you signed in to your account (where applicable)
• Remember your language and location preferences
• Analyze Site usage and performance
• Support marketing and remarketing activities (for example, reminding you of an unfinished booking or sending you a discount code if you left a reservation without paying, where legally permitted)

You can control some cookies through your browser settings. However, disabling certain cookies may affect the Site's functionality.

Where required by law, we will present a cookie notice or banner giving you options to accept or manage cookie settings.

6. How We Share Your Information

We do not sell your personal information. We may share your data with:

6.1. Service Providers

We work with trusted third parties who help us deliver our Services, such as:

• Payment processors (e.g., Stripe) for secure payment processing
• Communication providers (e.g., Twilio) for SMS, WhatsApp, and voice messaging
• Hosting and infrastructure providers (e.g., cloud hosting, database providers)
• Analytics, error monitoring, and security services
• Email and marketing platforms

These providers only process your data on our behalf and under our instructions, and are contractually obligated to protect it.

6.2. Affiliates & Corporate Group

We may share data with other entities within Hub Services Corporation where necessary to:

• Provide joint services
• Centralize fleet and operations management
• Analyze overall performance and risk

6.3. Legal & Compliance

We may disclose information when we believe it is reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests by public authorities
• Protect our rights, property, or safety, or those of our customers or the public

6.4. Business Transfers

If we undergo a merger, acquisition, reorganization, sale of assets, or similar transaction, your data may be transferred as part of that transaction, subject to appropriate protections.

7. International Transfers

Our service providers, including Twilio and other cloud platforms, may process your data in countries outside your country of residence (for example, in the United States or the European Union).

Where required by law, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to protect your data during international transfers.

8. Your Rights & Choices

Depending on your location, you may have some or all of the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data where we no longer need it (subject to legal obligations).
• Restriction: Request that we limit certain processing.
• Portability: Request your data in a structured, commonly used, machine-readable format where applicable.
• Objection: Object to processing based on our legitimate interests or to direct marketing.
• Withdraw Consent: Where we rely on consent (for example, marketing or certain cookies), you can withdraw it at any time.

To exercise these rights, contact us at info@hubcarshare.com. We may ask you to verify your identity before responding.

8.1. Marketing Opt-Out

You can opt out of marketing communications at any time:

• Email: Click the "unsubscribe" link in the email, or contact us.
• SMS or WhatsApp (via Twilio): Follow the instructions in the message (for example, reply with "STOP" where supported), or contact us.

Please note that even if you opt out of marketing, we may still send you service messages related to existing bookings or rentals.

9. Data Retention

We keep your personal data only as long as necessary for the purposes described in this Policy, including:

• The duration of your relationship with us (active bookings, rentals, or account)
• Reasonable retention periods after your last interaction, for:
  • Accounting and tax requirements
  • Dispute resolution and legal defense
  • Fraud prevention and security

When data is no longer needed, we will delete or anonymize it, unless we are required by law to keep it for longer.

10. Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration, including:

• Encryption in transit (e.g., HTTPS)
• Access controls and authentication
• Regular monitoring and security updates

No system is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

11. Children's Privacy

Our Site and Services are not intended for children under the legal driving age or under the minimum age required to enter into a rental contract.

We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Websites

Our Site may contain links to third-party websites or services. This Policy does not cover those third parties. We encourage you to read their privacy policies before interacting with them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

If the changes are significant, we may also notify you via email, SMS, or a notice on the Site, where appropriate.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact: